Delivery Information

We use Australia Post for most of our deliveries. The turnaround time for most orders is between 2 to 7 working days. Please note that back-orders may take an additional 5 or more working days to arrive in stock. In such cases we will notify you via email of any delays and the estimated time of arrival.

Some of our live food products will be dispatched by Express Post (by default), please refer to the product description to confirm. The turnaround time for orders shipped by Express Post is normally between 1 to 4 working days and up to 7 working days for some remote locations. Please note these are only estimates, delays may sometimes occur and are subject to Australia Post Express Post terms of service and current delivery conditions to your area.

All other products are dispatched by standard post. You will have the option to upgrade your order to Express Post shipping at checkout. Our livestoock products come with Live Arrival Guarantee. Click here to read more about our Live Arrival Guarantee terms and conditions.

Please note. It is your responsibility to check/comply with the biosecurity requirements in your state and ensure you have the proper permits (when/if required) to import certain live animal and plant products into your state.

Do not hesitate to contact us if you have any questions.